Mitel Connect Client Quick Reference
PLACE A CALL
From Quick Dialer Search Bar
Type the contact details in the Quick Dialer search bar and do one of the following:
- Double-click the contact.
-
Select the contact and click
.
From Recent
Click the Recent tab on the dash- board and do one of the following:
- Double-click the contact.
-
Select the contact and click .
ANSWER A CALL
-
Click
in the notification area.
-
Click to end an active call.
MAKE A VIDEO CALL
- Set the primary extension to your softphone.
-
Type the contact’s details in the Quick Dialer search bar, and then select a contact.
-
Click
to place a voice call.
-
Click to broadcast the video.
ACCESS VOICEMAIL
- On the dashboard, click the
-
Voicemails tab.
- Select the voicemail you want to listen to.
-
Use one of the following options to play your voicemail:
-
Click
to play the voicemail on your phone.
-
Click
to play the voicemail on your computer speakers.
-
Click
to start the voicemail playback.
UPDATE AVAILABILITY STATE
-
Click your current Availability State on the dashboard.
- Select the Availability State you want to use.
-
Choose Custom to specify your own label and color for your Availability State.
Configured call routing rules apply.
SET UP A CONFERENCE
-
Click the Events tab on the dashboard.
-
On the second pane, click
.
- On the third pane, fill in the required fields.
-
Click Create to generate the invitation.
SHARE YOUR SCREEN
-
Click the Contacts tab on the dashboard, and select a contact.
- In the third pane, click
.
-
Click Share Full Screen, Share Area, or Share Window.
The screen is shared when the contact accepts the invitation.
TRANSFER A CALL
Blind Transfer
- View the incoming call in the notification area of the dashboard.
-
Click
and type the contact’s name or extension.
-
Click Transfer.
Consultative Transfer
- View the incoming call in the notification area.
-
Click
and type the contact’s name or extension.
-
Click Consult.
-
In the Consulting window, click to complete the call transfer.
Transferring to Voicemail
- View the incoming call in the notification area.
-
Click
and type the contact’s name or extension.
-
Click Voicemail.
Parking a Call
-
After answering a call, click
.
- In the second pane search field, type the contact’s name or extension, and select the contact.
-
Click Park, and click
.
SEND AN IM
To an Individual
- Type the contact’s name in the Quick Dialer search bar, and select a contact.
- Type a message in the text box, and then press Enter.
To a Group
-
Click Contacts > Groups.
-
For the group you want to send a message to, click
.
-
Click Start Group Chat.
- Type a message in the text box, and then press Enter.
To Multiple Users
- Initiate an individual chat.
-
Click
and type each contact’s name or phone number.
-
Click Create New Conversation.
- Type a message in the text box, and then press Enter.
JOIN A CONFERENCE
From the Dashboard Area
-
To dial into a conference, click
.
-
To join the screen share, click
.
From the Events Tab
-
To view pending conferences, click Events > Upcoming.
-
Select the conference you want to join, and then do one of the following:
-
To dial into the conference using your desk phone, click
on the third pane.
-
To have the conference call you at a number you specify, click the drop-down arrow on
on the
third pane; enter the phone num- ber and click Call Me.
-
To join the screen share, click
.
From Microsoft Outlook Calendar
- Open the appointment in your calendar.
-
Do one of the following:
-
Click Click here to join.
- Open the URL from the invitation in a web browser.
-
Join the audio using one of these methods:
-
To use softphone, click Call via Computer Audio.
-
To have the conference call you, enter a number and click Call Me.
ASSIGN YOUR EXTENSION
In addition to using the Assign
soft key on a phone to assign an
extension to a phone, you can assign your extension to the softphone or an external phone.
Softphone Assignment
- On the dashboard, click the
<username> tab.
-
In the Primary Assignment tab, select Softphone.
-
Select either the default or Microphone in the drop-down list.
- Verify the softphone status.
-
In the Settings > Softphone page, select On startup assign me to my softphone.
External Phone Assignment
- On the dashboard, click the
<username> tab.
-
In the Primary Assignment section, select External Assignment Number.
-
Do one of the following:
-
Select an already configured number.
-
Click Add New Number, enter a label and a number, and click Add.
QUESTIONS?
Download the Connect Client User Guide for more information.
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